How to use our Services

Using our services is easy. Read all the pages under the info tab to familiarise yourself with our operation. After you've done that you can simply navigate your way through the 8mm and 16mm tabs to purchase film, processing and scanning individually or as bundles. If you have any trouble just drop us an email at info@gaugefilm.co.uk and we can lend a hand. After you've found the product you require add it to the basket and checkout. After payment has cleared you'll receive an order number via email. When sending your film to us simply pop this order number on some paper with your name, address,  film, scanning details and post it to us. We'll process your order as soon as humanly possible and return it after the work is completed.  

Send your film to:

​Gauge Film Ltd
130 Hurst Road
Bilston
WV14 9EU
United Kingdom

Turnaround

We set a deadline every Tuesday at 1pm for processing/scanning. Make sure your film arrives before the deadline or you might have to wait a week longer. If you're posting film to us the day before make sure you send it via Special Delivery by 1pm.

Scanning Only: 1-2 weeks
Processing Only: 2-3 weeks
Processing & Log Scan: 3-4 weeks
Processing & Corrected Scan: 3-4 weeks

Turnaround Since Covid-19

We are experiencing a reduction in the amount of film being sent to us throughout the pandemic. This has had an impact on the regularity of our turnaround. For the most part we are back to our normal schedule but we kindly ask for your patience during this difficult time. 

Contacting us about your order

We do not send you a message to confirm your parcel has arrived at the lab. We no longer track orders internally in an attempt to keep admin cost and time down to a minimum. This allows us to run a very affordable and speedy service. If you want to make sure your film arrives here safely or you want to check its status please use a tracked delivery method. By using a tracked service you can check it arrived safely and use the date of arrival to confirm which deadline your order made it into (and calculate when you can expect it back). Please don't chase your film if it falls within our 4 week schedule. Unnecessary correspondence slows our small team down dramatically.