Shipping Policy
Thank you for visiting and shopping at Gauge Film Ltd. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy
All orders are processed within 24 hours and taken to the post office at around midday. Please order before midday if you need your film the following day. Orders are not shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email.
Process and/or Scan Only services reflect the costs needed to return your film back to you after we have processed and/or scanned it. Film+Process and Film+Process+Scan postage prices reflect costs needed to initially post items to you and also redeliver after processing/scanning has been completed. You need to post film back to the lab at your own cost once you've shot it (we recommend you use a tracked service).
Delivery estimates
Royal Mail 24 - Next working business day if orders are placed before midday.
Royal Mail 48 - 2 business days if orders are placed before midday.
International Tracked - Varies within the EU but usually take under 1 week.
Please be aware the above outlines delivery estimates only and are not guaranteed. We recommend placing your order in good time as delivery delays can occasionally occur.
Shipping Regions
We ship to the UK and to all countries within the EU.
Shipment confirmation & Order tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number. The tracking number will activate within 24 hours.
Damages
Gauge Film Ltd is not liable for any products damaged or lost during shipping. If you received your order damaged, please let us know so we can contact Royal Mail to file a claim. Please note that the maximum claim amount for Royal Mail 24 and 48 services is £100 and the maximum claim amount for International Tracked is £50. If you need higher levels of insurance please contact us and we can offer you higher postal rates. Please save all packaging materials and damaged goods before filing a claim.
Domestic Shipping Policy
All orders are processed within 24 hours and taken to the post office at around midday. Please order before midday if you need your film the following day. Orders are not shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order, we will contact you via email.
Process and/or Scan Only services reflect the costs needed to return your film back to you after we have processed and/or scanned it. Film+Process and Film+Process+Scan postage prices reflect costs needed to initially post items to you and also redeliver after processing/scanning has been completed. You need to post film back to the lab at your own cost once you've shot it (we recommend you use a tracked service).
Delivery estimates
Royal Mail 24 - Next working business day if orders are placed before midday.
Royal Mail 48 - 2 business days if orders are placed before midday.
International Tracked - Varies within the EU but usually take under 1 week.
Please be aware the above outlines delivery estimates only and are not guaranteed. We recommend placing your order in good time as delivery delays can occasionally occur.
Shipping Regions
We ship to the UK and to all countries within the EU.
Shipment confirmation & Order tracking
You will receive a shipment confirmation email once your order has shipped containing your tracking number. The tracking number will activate within 24 hours.
Damages
Gauge Film Ltd is not liable for any products damaged or lost during shipping. If you received your order damaged, please let us know so we can contact Royal Mail to file a claim. Please note that the maximum claim amount for Royal Mail 24 and 48 services is £100 and the maximum claim amount for International Tracked is £50. If you need higher levels of insurance please contact us and we can offer you higher postal rates. Please save all packaging materials and damaged goods before filing a claim.
Postage Top Ups
The below postage products only need to be used when you need to top up your postage. You only need to top up when you return items from a single order in stages. For example if you purchased 12 films with processing and sent back 1 film per month for 12 months you would need to pay for return postage 11 additional times as the original order only covers 1 return. If you returned all 12 films at once then no extra postal charges would be required.