Postage Information
We ship to all countries within the European Union. We post out items Monday to Friday at around midday. Items are usually taken to the post office within 24 hours of your order being placed. We don't post items out at the weekend. Shipping prices are calculated at checkout and reflect actual prices with an additional charge of 20%. This additional 20% is added because we cannot claim VAT back on Royal Mail services. UK customers can use Royal Mails 1st, 2nd & Special Delivery services when checking out. EU customers can use International Standard or Tracked & Signed for services.
Film+Process and Film+Process+Scan postage prices reflect costs needed for us to initially post items out to you and also redeliver after processing. You need to post film back to the lab at your own cost after you have shot it. Process and Scan Only services reflect the costs needed to return your film back to you after we have processed or scanned it. If any postage seems unreasonably high at checkout please contact us.
If you want to make sure your parcel arrives here safely or check its status please use tracking or signed for delivery. We cannot give updates on individual orders due to the high volume of film we are receiving. By using a tracked/signed service you can check it arrived safely and use the date of arrival to confirm which batch your order is in and when you can expect it to be returned back to you. We cannot answer 100's of emails every week inquiring about film arrival and status without hiring another member of staff. This would drive our prices up considerably so please work with us to help keep costs down for you. Remember our processing is over £5 cheaper per roll than any other established UK lab and this is because our customers work with us. Upgrading to signed for delivery is only around £1 and this will be far cheaper for you than if we are forced to hire an admin assistant. It is also very important to send us your order confirmation and scanning details on a bit of old fashioned paper so we have the information we need right in front of us while we work in the darkroom. Failure to supply this information will cause delays with your order.
Items leave Gauge Film in new condition and well packaged. Gauge Film will not be held accountable for damage caused in transit or for items lost in the postal system if Special Delivery or International Tracked and Signed for services are not selected at checkout. If you order with 1st class, 2nd class or Airmail no claims can be made because items are not insured or traceable. Gauge Film keeps all postage receipts after sale to prove items ordered were dispatched.
Film+Process and Film+Process+Scan postage prices reflect costs needed for us to initially post items out to you and also redeliver after processing. You need to post film back to the lab at your own cost after you have shot it. Process and Scan Only services reflect the costs needed to return your film back to you after we have processed or scanned it. If any postage seems unreasonably high at checkout please contact us.
If you want to make sure your parcel arrives here safely or check its status please use tracking or signed for delivery. We cannot give updates on individual orders due to the high volume of film we are receiving. By using a tracked/signed service you can check it arrived safely and use the date of arrival to confirm which batch your order is in and when you can expect it to be returned back to you. We cannot answer 100's of emails every week inquiring about film arrival and status without hiring another member of staff. This would drive our prices up considerably so please work with us to help keep costs down for you. Remember our processing is over £5 cheaper per roll than any other established UK lab and this is because our customers work with us. Upgrading to signed for delivery is only around £1 and this will be far cheaper for you than if we are forced to hire an admin assistant. It is also very important to send us your order confirmation and scanning details on a bit of old fashioned paper so we have the information we need right in front of us while we work in the darkroom. Failure to supply this information will cause delays with your order.
Items leave Gauge Film in new condition and well packaged. Gauge Film will not be held accountable for damage caused in transit or for items lost in the postal system if Special Delivery or International Tracked and Signed for services are not selected at checkout. If you order with 1st class, 2nd class or Airmail no claims can be made because items are not insured or traceable. Gauge Film keeps all postage receipts after sale to prove items ordered were dispatched.
Postage Top Ups
The below postage products only need to be used when you either want to upgrade your original postal method to a tracked service or if the postage on your order is depleted.