Turnaround
We set a deadline every Tuesday at 1pm for processing/scanning. We open all the mail that has arrived over the last week and place film in the relevant processing or scanning areas. Make sure your film arrives before the deadline and make sure you include a scan spec sheet with your order number or you might have to wait a week longer than you should.
If you want to make sure your film arrived safely please use a tracked delivery method because we no longer catalogue orders on arrival and we do not send you a message to confirm your parcel arrived. Instead we catalogue them when we load the processor or scanner. So there is a period of 'blackout' when the film is uncatalogued. Cataloguing the film at the processor/scanner stage is much more important for technical reasons and saves us doing the same job twice. This system saves us valuable time and helps keep admin costs down so please work with us by sending your films tracked.
If you want to make sure your film arrived safely please use a tracked delivery method because we no longer catalogue orders on arrival and we do not send you a message to confirm your parcel arrived. Instead we catalogue them when we load the processor or scanner. So there is a period of 'blackout' when the film is uncatalogued. Cataloguing the film at the processor/scanner stage is much more important for technical reasons and saves us doing the same job twice. This system saves us valuable time and helps keep admin costs down so please work with us by sending your films tracked.
Please resist the temptation to chase your film for updates and only contact us if your film falls outside of the turnaround threshold. Fielding these emails and checking individual orders has really become a problem in recent years as the lab has become more popular. The accumulative volume of these emails slows turnaround down a lot. Please be aware we have recently made a decision not to respond to these inquiries in order to prioritise doing the work and get things back out to you on time. Our current estimated turnaround times are as follows:
Turnaround Times
Processing Only: 2-3 weeks
Log Scanning Only: 3-4 weeks
Corrected Scanning Only: 7-8 weeks
Processing & Log Scanning: 3-4 weeks
Processing & Corrected Scanning 7-8 weeks
Processing Only: 2-3 weeks
Log Scanning Only: 3-4 weeks
Corrected Scanning Only: 7-8 weeks
Processing & Log Scanning: 3-4 weeks
Processing & Corrected Scanning 7-8 weeks
![](http://www.weebly.com/weebly/images/file_icons/pdf.png)
log_scan_spec_sheet.pdf |
![](http://www.weebly.com/weebly/images/file_icons/pdf.png)
corrected_scan_spec_sheet.pdf |